Your VPN Physician for Digital Non-public Community Troubleshooting VPN Information


Listed here are some troubleshooting guides for explicit matters.

(1) Your Digital Community Connection

(2) VPN Troubleshooting Error Messages

(three) VPN Modems Troubleshooting Information

(four) VPN ISP Troubleshooting Information.

(1) Your Digital Non-public Community Connection

Having bother connecting to the Web at residence attempt these steps earlier than calling for assist.

1. Do you could have an IP tackle? Strive ipconfig /all. In the event you do not need an IP tackle reboot your PC. If that does not work energy cycle your Cable/DSL modem and routers and reboot your PC once more after the community units are up and steady. Ensure all your community cables are plugged in tight.

2. After your PC reboots examine that your community adapter is lively and packets are flowing. Carry out the ipconfig /all examine once more.

three. Examine your connectivity by pinging a number of Web websites. If that doesn’t work, ping the loopback tackle If that fails, your adapter might not be working or it’s not correctly configured.

To examine your IP tackle. From command immediate enter ipconfig /all (as proven within the image) it is best to see an IP Handle and several other DNS Server addresses. The area title system (DNS) is the way in which that Web domains are positioned and translated into IP addresses and is required for shopping the Web.

Ping – loopback Check (as proven within the image). The loopback take a look at is used to examine if the IP stack is responding. If it occasions out otherwise you get an error the issue could happen if any a number of of the next circumstances is true:

*The TCP drivers are corrupted

*The community adapter shouldn’t be working

*One other service is interfering with IP

Examine your community adapter, click on the Begin menu, Settings, Management Panel, and choose Community Connections. Double click on on the Native Space Connection or the Wi-fi Adapter whichever one you’re utilizing. Ensure its Related. You probably have a number of community playing cards disable the one you aren’t utilizing.

There needs to be Packets displayed in each the Despatched and Acquired counters. If the Acquired counter is zero examine that the adapter has an IP tackle. Choose Properties.

Click on the examine containers for Present icon and Notify me beneath. A twin PC icon will seem on the decrease proper portion of the taskbar within the tray space and can flash whereas sending and receiving packets. You possibly can place your mouse over the icon to get the standing and click on on it to get extra particulars.

Tracert shows the connection path to the goal location and the variety of hops. Every hop is the journey from one router to a different. Tracert is a helpful device each for understanding the place issues are within the community and for figuring out latency between hops.

Ping is used to find out whether or not a number exists and is lively on the community and might decide the spherical journey time to the machine. You possibly can enter a number title or an IP tackle if it. If the request occasions out then the host shouldn’t be reachable as a result of it is offline or there’s a downside with the connection. Strive a number of websites, if none work then ping the loopback tackle Additionally, in case your DNS shouldn’t be working or correctly configured you possibly can solely ping the host with an IP tackle and also you will be unable to browse the Web.

In case you are having intermittent issues, carry out a ping -t for five to six minutes then hit CTRL C to see the outcomes of the take a look at to find out in case you are dropping community packets (misplaced packets). In case you are, this normally signifies an ISP downside or Cable/DSL modem downside. See VPN ISP Troubleshooting Information

(2) VPN Troubleshooting Error Messages

Q1 Error Message: Distant Host not responding: or Unable to Resolve the IP tackle of the Distant Server

Trigger: This means that the Contivity VPN Change by no means responded to the connection try. The issue might both be with the Contivity swap itself, (swap could also be down) or your machine could also be having an issue resolving the IP tackle.

Motion: Strive pinging your vacation spot title (Instance: In the event you obtained a message that claims “Request Timed Out” from the ping command, name your ISP to be sure that their DNS is functioning accurately.

Q2 Error Message: Most variety of periods reached

Trigger: This means that the utmost variety of customers for the account you’re utilizing are at present logged on.

Motion: In case you are the one consumer with VPN to your account, it’s attainable to get this error for those who restarted a connection instantly after dropping the dial-up connection to your ISP. It is because the Contivity VPN Change takes as much as one hour to find out that your connection has been dropped and log you off out of your account.

Q3 Error Message: Login failed, Please seek the advice of the swap log for additional info

Trigger: The Consumer Identify or the Password is wrong for the consumer title entered.

Motion: Confirm that the Consumer Identify you entered is appropriate and retype the Password earlier than attempting the connection once more.

This autumn Error Message: The bodily connection has been misplaced

Trigger: Your connection to your ISP was disconnected.

Motion: Re-establish your connection to your ISP earlier than you re-establish the Contivity connection to the distant community.

Q5 Error Message: The safe Contivity connection has been misplaced

This message may result as a consequence of numerous completely different causes, and there are a number of really helpful actions you possibly can take to attempt to re-connect.


In the event you obtain this error earlier than the consumer connects then one thing is obstructing a vital port (corresponding to ESP port 50). This will consequence in case your firewall shouldn’t be configured correctly and is proscribing the required port(s).

In the event you obtain this error throughout a connection and also you all of the sudden get the error it might imply one of many following:

1. One thing closed the connection;

2. The VPN Contivity swap the place you have been attempting to hook up with thought your consumer was down or timed out;

three. Your native ISP did one thing that interrupted your community connection lengthy sufficient for the VPN Contivity swap to establish your consumer was not responding;

four. The VPN Contivity swap that you’re linked to has both logged your connection off or the Change is not responding, or a tool that doesn’t assist IPSEC NAT Traversal is inflicting the connection failure.


1. Strive re-establishing the Contivity connection by clicking the Join button. If this works, the connection was most likely misplaced as a result of Idle Timeout configured on the Contivity VPN Change. If no information is transferred via the Contivity connection for a protracted time frame, 15 minutes or extra, the Contivity VPN Change routinely disconnects the connection;

2. In the event you have been unable to efficiently re-establish the Contivity Connection, the dial-up connection could also be stopping information from touring between the Contivity VPN Shopper and the Contivity VPN Change. Hold up the dial-up connection and reconnect earlier than you attempt to re-establish a connection to the Contivity VPN Change;

three. In case you are nonetheless unable to hook up with the Contivity VPN Change, open a Command Immediate and take a look at pinging the Contivity VPN Change utilizing the host title or tackle that you just specified within the Vacation spot area.

(a) In the event you obtain a “Vacation spot Unreachable error” there’s a routing downside on the ISP.

(b) In the event you obtain a “Request Timed Out” error message, the Contivity VPN Change might be not out there, and it is best to contact your Community Administrator.

four. In the event you maintain getting this message and are unable to attach, then it might point out that the Contivity VPN Change is unable to speak with the consumer as a result of it’s behind some sort of NAT (Community Handle Translation) machine. NAT (Community Handle Translation) Traversal permits numerous units on a non-public community to entry the Web concurrently with out every requiring its personal exterior IP tackle. Most resorts and airports that present Web connectivity use NAT to hook up with the Web.

Q6 Error Message: Can not Alter Routing Desk

Trigger: Message means the you the consumer, an utility in your machine, or your ISP tried to vary the routing desk through an ICMP redirect try and it was not profitable. The consumer detects the try and make the change, determines it is a safety breach and shuts down the consumer’s connection. Any time you make a VPN connection, you can’t change the routing desk, as a result of the VPN Shopper views this as a safety threat and you’ll get disconnected.

Some purposes require an ICMP redirection so as to work corresponding to a sport or different third celebration software program.

Motion: In the event you obtain this error and cant join as a consequence of an ICMP redirect try, shut down every other purposes you’re utilizing which can be inflicting the ICMP redirect try. If it’s the ISP that’s doing it, you will have to dam the ICMP redirect request. You possibly can establish that ICMP redirect has occurred, by seeing a message saying there was an IP tackle routing desk change.

Q7 Error Message: Receiving Banner Textual content Data

Trigger: Message means you’re experiencing a Banner Sock situation, and can see a window displaying the “Receiving Banner Textual content” message after which will get disconnected.


1. Disable the firewall fully to check. It is a port 500 situation and infrequently implies that the you could have a private Firewall that’s blocking port 500 or you could have a router that doesn’t assist IPSEC pass-through, and the you’re connecting to a VPN swap that doesn’t have NAT Traversal enabled.

2. If utilizing wi-fi, briefly take away Wi-fi from the image and concentrate on the Ethernet card. Examine the Ethernet card pace and duplex parameters after which be sure that the hub, swap, or router that’s on the opposite finish has the identical parameters. If not, the VPN connection will drop because the hyperlink goes up and down, or as a consequence of a lot of errors on the port from a duplex and or pace mismatch.

three. Firewall that blocks the connection, such that system will crash. (It will not often occur) NSDF (Norton Symantec Desktop Firewall) and NSPF (Norton Symantec Private Firewall) can do that although, if you don’t belief the IP tackle of the VPN connection.

If you don’t belief the VPN tackle of the VPN consumer, the firewall will trigger you to crash. In your Web browser click on on “Instruments > Web Choices > Safety > Trusted Websites > Websites” and add the vacation spot VPN tackle(es) to your trusted websites.

Q8 Error Message: You have already got the utmost variety of adapters put in

Trigger: You’ll have put in to many digital adapters in your IP Stack


1. Take away any pointless adapters;

2. Create a number of boot eventualities disabling the adapters that aren’t required for that perform;

three. You may additionally get Banner Sock errors on Win 95 & 98 models with this situation;

four. For extra info, see this Microsoft article: KB217744: Unable to Bind Protocols to Extra Than 5 Community Adapters (copy and paste into the search device bar > enter).

Q9 Improve Errors: The next are some errors that will happen when attempting to improve / set up the Nortel VPN Shopper four.65

Error (1): Did not get Registry key worth for NT_IPSECSHM

Trigger: That is triggered as a result of an essential registry key that can’t be discovered within the system registry.


1. Uninstall and Reinstall the VPN Software program

Error (2): Login Failure as a consequence of: Driver Failure

Trigger: That is typically attributable to both not having Admin rights to the PC or by attempting to put in/use a Nortel VPN consumer that predates the working system.


1. Guarantee that you’ve got admin rights to the PC.

2. Replace/Set up probably the most present model of the Nortel VPN consumer.

Error (three): Create socket failed with 10048.

Trigger: This downside typically will happen every time you could have one other VPN consumer software program put in on the system. Probably the most famous conflicting purchasers are: AOL, Cisco VPN Shopper(s), SSH Sentinel and PGP.


1. Eradicating these purchasers will usually, resolve the difficulty.

(three) VPN Modems Troubleshooting Information

Q1 Are Cable Modems supported for VPN Entry?

Sure, you should use cable modems for VPN entry. Nevertheless you have to concentrate on the next circumstances and be capable of work inside them:

*Some cable modems require that you just log into an NT community to get authenticated.

*Some cable modems use a consumer just like the Extranet Shopper for VPN and each is not going to run on the identical time.

*Some cable modem Contracts/Acceptable Use Insurance policies specify that you just can’t use them for enterprise functions or they wish to cost you one other price to make use of them for enterprise functions. Be sure you learn your contract totally.

*Your Cable modem supplier is your ISP. Please see the VPN-connection-guide.html”>ISP Troubleshooting Information for extra info.

Q2 Why does my modem appear to carry out erratically?

At all times just remember to don’t let the working system choose a generic modem. If required, go to the suitable web page for the seller of the modem and get the up to date INF file in order that the correct parameters are configured for the modem.

Q3 Why do I at all times appear to get a slower connection pace than others with the identical modem?

1. At all times examine the modem configuration to confirm that its most pace has been chosen.

2. It is not uncommon when auto-installing modems that the very best pace shouldn’t be chosen routinely.

three. Don’t examine the field that claims run at most pace solely.

This autumn I plugged my modem into the telephone line on the lodge or prospects workplace and now it doesn’t work.

At all times be sure that the telephone line you’re plugging into when visiting someplace is an analog line not a digital one. Plugging right into a digital line can completely injury your modem, requiring a alternative unit. To keep away from these conditions please contact the native web site telephone assist personnel.

Q5 Why cant I get a 56Kb V.90 connection from some areas that I am going to?

Listed here are among the explanation why you won’t get a 56Ok connection:

1. You might be positioned greater than three ½ miles out of your phone companys central workplace (CO).

2. A SLICK or Subscriber Loop System is utilized in your space.

three. You might be calling from a digital PBX system, which creates a Digital to Analog conversion after which an Analog to Digital conversion.

four. Your line accommodates digital pads or Robbed Bit Signaling (RBS), which may degrade your connection speeds.

5. Your wiring could also be of poor high quality.

6. Your modem’s firmware might not be up-to-date. Examine that your modem has the latest V.90 code put in with all of the patches from the seller’s web page.

Q6 Why cant I get increased pace on my 56Ok v.90 modem into some NAG?

Listed here are some attainable causes:

1. A 56okay v.90 modem is uneven by design the place obtain pace may be as a lot as 56okay however add pace might be as much as 33.6bps. For 56okay to work, there have to be just one analog-to-digital (A/D) conversion in your native telephone loop. Thus when modems at each ends are analogue, 56okay speeds won’t ever be achieved as most PSTN exchanges run digital routing between the exchanges.

2. Some NAG websites use analog telephone traces with Cisco and normal 56okay modems, and most PC’s dial-ups use the same modem. Between the 2 modems, it limits the obtain pace to about 33.6kbps most.

three. Additionally, many customers may expertise decrease connection speeds as a consequence of different causes, corresponding to extra poor line high quality. These elements may even contribute to the standard and pace of the road.

(four) VPN ISP Troubleshooting Information

Q1 In case you are getting the message “Unable to Resolve the IP tackle of the Distant Server. Confirm the Host Identify within the vacation spot area is appropriate.” when attempting to attach with the Extranet Shopper.

Strive pinging your vacation spot title (Instance: and if it fails name your ISP to be sure that their DNS is functioning accurately.

Q2 Why do I get No Area Obtainable when dialing my ISP?

In your Web Service Suppliers (ISP) dial connection. Proper click on the mouse and choose the properties button. Click on on the Server Kind tab and be sure that the Log On To Community field is unchecked.

Q3 Why do I appear to be working slowly via my VPN connection?

Strive turning off the Software program Compression choice in your Web Service Suppliers (ISP) dial connection because the VPN consumer has it is personal compression. Proper click on the mouse and choose the properties button. Click on on the Server Kind tab and uncheck the

This autumn I maintain getting busy indicators when attempting to hook up with my ISP, what ought to I do?

Contact your ISP giving the numbers you are attempting to hook up with. Many occasions you can see that may give you an alternate quantity not revealed but that can work simply positive. If not you could want to search out one other ISP that gives higher service.

Q5 When configuring the dial icon for my ISP what ought to I put within the DNS/WINS settings?

Your ISP ought to provide you with the DNS/WINS settings of your dial connection. Most solely provide you with DNS, on this case simply depart the WINS settings clean.

Q6 Why after I load the Extranet Shopper on my PC and Winpoet is put in on my machine it crashes or doesn’t work correctly?

There are points working Winpoet software program on the PC with the Nortel Extranet (VPN) Shopper.

To restore your system, boot in protected mode and uninstall the Winpoet Software program.

A easy answer is to put in the Linksys BEFSR41 router. It has a firmware PPPOE connector, which eliminates Winpoet from the PC and supplies the additional benefit a NAT firewall with the power to hook as much as three different PCs.

A second choice is to discover a PPPOE Shopper that doesn’t intervene with VPN Purchasers.

Please See Your VPN Physician for Image Information and additional Particulars.

Want a Qiuck Repair, Device, Trick or Tip? Your VPN Physician has the Remedy!


Source by Aaron Adams

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